Tjer-Harn Lum

Curriculum-Vitae

NAME : Tjer-Harn, Lum

ADDRESS : 27,Marshall Avenue, Kew 3101, VIC.

CONTACT NUMBER : 0421208934

DATE OF BIRTH : 15 May 1980

EMAIL : [email protected]

[email protected]

OBJECTIVE

Learning and improving myself to make myself an asset and not a liability.

AVAILABILITY

Immediate.

EDUCATION

University :

RMIT University,

Bachelor of Engineering (Computer Systems) Hons. (2001 - 2002) .

Tertiary:

INTI College Nilai,

Diploma in Computer Engineering (1998 - 2000)

High School:

Taman Maluri Secondary (1993 -1997)

SPM - 1997

SKILLS

Software

v Web programming in HTML, PHP and MySQL

v Circuit Maker 5

v Microsoft Office Package 2000

v Xilinx Foundation Programme

v VHDL design

v Windows XP, 98, NT 4

v Unix

Technical

Past Experience

v Development of wireless PC connection using MC145026/27/28

v Fabrication of PCB

v Simulate and design the MC11HC6085 microprocessor using Xilinx

Current Experience

v Design of the internet access modem

v Design of DRAM controller using VHDL

v Design and PCB fabrication using Protel 98

v PSPICE

WORK EXPERIENCE

Customer Service Specialist (Cashier) At Nike Melbourne (20 November 2002)

Currently employed at Nike Melbourne as a cashier. It’s a dynamic environment that emphasizes a lot on customer service and the Nike customer experience.

Experience gained :

Successfully completed a 3 day training workshop in customer service

Intern at DELL Asia Pacific Customer Centre in Malaysia (2 January 2002 – 28 February 2002)

DELL set up it’s customer service centre in Malaysia to do support for the entire Asia Pacific Region. I was attach to the Project Development team as an intern and intranet web site developer for DELL’s Asia-Pacific support site.

Manage to :

Develop a website with the use of Homesite, BRIO reporting Tools and Microsoft Visual Source Safe.
Attended a talk and demonstration on writing test scripts using Mercury Interactive’s LoadRunner.

Experience gained :

Working in a big multinational company.
Delivering project within given deadline and specifications.

INTI College Malaysia Power Systems Machinery Lab Assistant (October 2000 – December 2000

INTI College Malaysia is among the leading provider of tertiary education in Malaysia, offering among the best courses in Malaysia and has an average of 3000 students in all its 5 colleges in Malaysia and China. I was working at the main campus which is located in Nilai, Negeri Sembilan.

As a lab assistant my responsibilities included:

Being in charge of the Power Systems Engineering lab which deals with simulation of LABVOLT power generators.
Attending to the demands of students and upper management to ensure a smooth working environment.
Preparing the components that’s needed for the students and lecturer to perform the lab work.

Experience gained :

Learned to use the Circuit Maker software.
Understanding of multi layered management hierarchy.

Sales Executive of CPU Computer Centre Private Limited (July 2000 – September 2000)

CPU Computer Centre is a local reseller of computer accessories and also one of the appointed ACER certified distributor for Malaysia. It’s based in IMBI Plaza, which is one of the biggest computer shopping complex in Malaysia. Their target customers are mainly the end users.

As a sales executive I was involved in :

Customer support - Troubleshoot the PCs for any problems that the customer may have and deal with them in a pleasing manner.
Team work - work with other sales executive in a team to close deals.
Maintenance of PCs – Responsible for the maintenance of the PCs that were on display.

Achievements

I participated in PC Fair Malaysia 2000 which is organized three times annually and is the largest computer fest of its kind in Malaysia. CPU Computer Centre was elected as representative for ACER Computer during that time.
I exceeded my PC sales quota by 40% with a total sales value of A$ 30 000 in 3 days.
I was among the four top people out of a 100 exhibitors there who won the Intel sales challenge for the most Intel based PC sold during the fair.

Experienced gained :

Good customer service.
Being a team player.
PC and laptop maintenance skills.
How to sell effectively.

EXTRA-CURRICULAR ACTIVITIES

RMIT Open Day Volunteer (16 August 2001)

I was assigned to the information desk during that day which involves giving prospective students information about the events that was going around the campus and also some details about the course of their choice.

St. Vincent Soup Van Volunteer (April 2001 – December 2001 )

I was involved with the St. Vincent soup van which feeds the homeless people of Melbourne. I volunteered my time there every fortnight and helped in preparing sandwiches and then going out to assist in the distribution of food and drinks. The main goal of St. Vincent is not to feed the people but to provide companionship and fellowship.

LEO Club Vice-President (April 1998 – April 1999)

I was among the earliest members of the club when it was set up in college under the funding of the LIONS Club of K.L. Seputeh. I served as Membership director and Project Director before being elected Vice-President. As Vice-President my responsibilities included:

v Facilitating team work between LEO members and directors.

v Gathering feedback from members and tabling them to board members for consideration and change.

v Working on large scale projects that deals with limited man power and limited resources.

v Assisting the President in decision making and planning the activities for the year.

Achievements :

v Chaired a fund raising event for the operation of a little girl who had a hole in the heart and we manage to raise RM 4 000.00 (A$ 2 000.00).

v Chaired the first LEO Member gathering which saw a turnout of 80 members.

Experienced gained :

v Leadership skills.

v Organizing projects.

v Negotiation skills.

v Motivation skills.

INTI Christian Fellowship Care Group Leader (April 1999 – April 2000)

This is a fellowship of Christian students in college and was founded to reach the non-Christians in our college. As a Care Group leader my responsibility included:

v Acting as a facilitator for the discussion of the bible for our members.

v Planning and organizing the discussion of the material before each meeting.

Achievement

v Was the emcee during the Christmas Celebration event which saw a turnout of 600 plus people.

Experienced gained :

v Facilitating skills.

v Public speaking skills.

Church Youth Vice-President (August 1997 – August 1998)

This is a group of Christian youth in Agape Touch Community Church in Malaysia. Serving as Vice-President gave me the opportunity to :

v Help to plan our yearly programs and objectives for the year.

v Lead the youth in events and functions.

v Assist in organizing a concert for the youth from other churches.

Achievement

v Successfully served as the coordinator of the ice breaking and welcoming session for the youth concert.

Experience gained :

v Ice breaking techniques.

v Planning of yearly programmes.

LANGUAGES

Speak and Write

English and Bahasa Malaysia

Speak

Mandarin and Cantonese

REFEREE

Trevor,

Coach,

Nike Melbourne,

Midtown Plaza Shop 1 / 246 Bourke Street,
Swanston & Bourke,
Melbourne, Victoria 3000,
Australia.
Phone : 613-8660 3333
Fax : 613- 8660 3344
email: [email protected]

Debbie Tan,

IT Application Analyst,

Dell Asia Pacific Sdn. (330298-M)

Plot P27, Bayan Lepas Industrial Zone,

Phase IV, 11900 Bayan Lepas,

Penang, Malaysia.

Phone : ++604-6334787

Mobile No : ++619-4121133